LAKESIDE ENT - PATIENT SERVICES

To Make an Appointment
Call our offices Monday through Friday, 8:30 a.m. - 5:00 p.m.

To Cancel an Appointment
We strongly urge you to call our offices at least 24 hours in advance if you can't keep an appointment. Everyone will appreciate your courtesy, and another patient will have the opportunity for an appointment. This will also ensure that your medical care is continued appropriately.

Things to Remember When Visiting Our Offices

• Referral - Before you arrive, make sure your referral, if needed, is current.
• Insurance Card - Bring your insurance cards every visit. We copy them and use the information to bill the insurance company directly. Insurance plans are frequently updated.
• Copayment - Bring your copayment(s) if your insurance company requires them.

Payment
We require payment, including copayments, at the time of service, unless other arrangements have been made in advance. We accept Master Card, Visa and Debit cards. If you have no insurance, you are expected to pay the fees in full at the time of the visit, and prior to surgery should you need it. You will also have to arrange to pay for hospital costs.

Prescriptions
Call for prescription refills during office hours, 8:30 a.m. - 5:00 p.m., Monday through Friday. That will allow us to review your chart. Call well before you have run out since some prescriptions may not be able to be filled on the same day. It will speed things along if you have your pharmacy phone number, your name, and (in the case of a child) weight handy when you call.

Emergencies
For serious problems, such as uncontrolled bleeding or difficulty breathing, call 911 and get to the nearest emergency room. The hospital will contact your physician.

For other problems, it is best to call your doctor during office hours. Most medical problems can be taken care of quickly during the day rather than evening or night.

If you need to speak with a physician after office hours, call our offices to reach our answering service. Our service will contact the physician on call, who will call you. A physician is always available to help you.

Transferring Your Medical Records
We handle all medical records with strictest confidence. We require your written permission and signature before we can send information to anyone. Please allow two weeks for completing the paperwork.